Join our team!
The Skaneateles Community Center is a place for our area to connect, build relationships, and enhance their overall health and wellbeing. With over 100,000 square feet of space, we offer high-quality amenities and programming for all ages that includes fitness, wellness, aquatics, ice sports, childcare, and summer camps. Apply today and join our team!
Front Desk Receptionist
Skaneateles Community Center and Arch Amenities Group, the world’s leading spa, fitness and leisure firm, is seeking a Front Desk Associate based in Skaneateles, NY. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.
The Skaneateles Community Center is a place for our area to connect, build relationships, and enhance their overall health and wellbeing. With over 100,000 square feet of space, we offer high-quality amenities and programming for all ages that includes fitness, wellness, aquatics, ice sports, childcare and summer camps. Apply today and join our team!
Responsibilities:
- Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards.
- Adheres to policies of the facility and Arch Amenities Group.
- Report any incident or accident to the Manager on duty.
- Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
- Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
- Maintains a monthly inventory of supplies and or products, when applicable.
- Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
- Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
- Greets each and every guest with a smile and direct eye contact.
- Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
- Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc.
- Ensures proper coverage when it’s necessary to leave the area.
- Keeps area clear of clutter and personal effects.
- Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
- Informs facility manager of any member, guest, or facility issues.
- Enrolls members and guests in programs such as children’s programming, aquatics, and ice programs. Makes reservations for personal training, group exercise classes, when applicable.
- Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
- Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
- Additional duties as assigned.
Qualifications:
- High School graduate preferred, but open to students with correct and approved working papers for NYS.
- Customer service experience
- Previous experience handling money
- Excellent communication, customer service skills, and work ethic
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Professional manner, discretion, and appearance
- Excellent verbal and written skills
- Energetic, enthusiastic and motivational
- Strong team player
- Proficient in appropriate computer skills and office equipment
- Ability to lift 25 lbs.
- Availability to work nights, weekends and holidays
- Availability to stand for long periods of time
- This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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Front Desk Coordinator
The Skaneateles Community Center is a place for our village to connect, build relationships, and enhance their overall health and wellbeing. With over 100,000 square feet of space, we offer high-quality programming for all ages that includes fitness, wellness, aquatics, ice sports, childcare and summer camps, and so much more. The Skaneateles Community Center is seeking a Front Desk Coordinator. The Front Desk Coordinator, under the direction of the Membership Director, will be responsible for assisting in the daily operations of the facility to include supervising, training, and scheduling of front desk staff, implementing and monitoring facility supervision. The Front Desk Coordinator is also responsible for ensuring that the highest levels of guest satisfaction are attained by leading and motivating staff to achieve goals and exceed guest expectations.
Responsibilities:
- Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
- Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques. Helps to supervise and follow up on guest requests and comments.
- Assists in the training, and supervision of all front desk staff.
- Assists in developing the staffing schedule to ensure adequate coverage.
- Supervises effective daily operations including opening and closing procedures, facility inspections, and general facility maintenance.
- Ensures that all Front Desk staff are implementing Arch Amenities Group Basics-To-Excellence program.
- Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
- Helps ensure that the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
- Assists in conducting orientations including an introduction to the facility, services, programs, policies, and procedures.
- Open availability, including nights & weekends.
- Other duties as assigned.
Qualifications:
- Bachelor’s degree in hospitality management or business preferred but not required.
- 2+ years in a customer service management position, preferably in a hotel environment.
- Effective leadership skills and a strong work ethic.
- Excellent customer service skills.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Energetic, enthusiastic and motivational.
- Professional manner, discretion, and appearance.
- Excellent verbal and written skills.
- Able to show initiative and make decisions.
- Proficient in appropriate computer skills and office equipment.
- Ability to stand for long periods.
- This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk.
- The employee is regularly required to use hands to handle, feel or operate objects, tools, or controls and reach with hands and arms.
- Ability to lift 25 lbs.
- CPR/First-Aid Certified, if required by the client.
- Normal work hours: Varied to include nights, weekends, and holidays.
Skaneateles Community Center / Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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Lifeguard
- Ensure safety of all swimmers by preventative measures and minimizing hazardous situations.
- Enforcement of all pool rules and regulations in a polite and courteous manner.
- Provide quick response to emergency situations in water/deck area.
- Conduct ongoing maintenance: adjust feeders when necessary, check operations of pump and flow meter, vacuum pool, wash down deck and pump room, clean stainless steel and filters, record pool readings, etc.
- Be knowledgeable on all aquatic information and programming.
- Display a professional appearance with appropriate dress/uniform.
- Is timely and punctual when reporting to work.
- Ensure the aquatic area is safe, clean and orderly.
- Other duties as assigned
Child Care Attendant
Arch Amenities Group, the world’s leading spa, fitness and leisure firm, is seeking a Child Care Attendant. The Child Care Attendant is responsible for assisting with the operation of the facility nursery and or child care. This position requires continuous supervision of children and initiation of fun activities as well as making sure the nursery is clean and organized at all times.
Responsibilities:
- Assist staff with both long and short range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy.
- Maintain daily open communication with parents
- Maintain confidentiality
- Report any suspect abuse to supervisor
- Arrange a classroom environment in accordance to program goals and philosophy
- Maintain a safe and healthy environment by keeping the facility clean and orderly
- Inspect and replace damaged or lost materials
- Attend in-service training and staff meetings
- Keep all appropriate records such as records, attendance and time sheets.
- Is timely and punctual when reporting to work.
- Monitor the health of the children.
- Work scheduled hours.
- Other duties as assigned
Qualifications:
- Previous experience working with children
- Valid C.P.R. certification
- Valid Standard First Aid Certification
- Positive and enthusiastic attitude towards job and facility.
- Consistently exhibit team spirit promoting a productive environment.
- Maintain a character of professionalism and confidence, with a tactful ability to communicate with parents.
- Demonstrate a genuine love and care for children.
- Demonstrate the ability to cooperate and work with others.
- Demonstrate consistent integrity, dependability, responsibility and be able to meet deadlines.
- Possess effective verbal/written communication and expression.
- Adaptable and flexible under stressful and/or unusual situations.
- A good listener with the ability to show empathy.
- Must be able to trouble shoot and anticipate problems.
- Must exhibit organizational, and time management skills.
- Effective leadership skills and a strong work ethic
- Excellent customer service skills
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Professional manner, discretion, and appearance
- Able to show initiative and make decisions
- Ability to stand for long periods
- Awareness of proper body mechanics to prevent injury
- This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
- The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
- Ability to lift 25 lbs.
- Normal work hours: varied to include nights, weekends, and holidays
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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Fitness Receptionist
Qualifications:
- High School diploma but college degree preferred.
- Customer service experience
- Previous experience handling money
- Excellent communication, customer service skills, and work ethic
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Professional manner, discretion, and appearance
- Excellent verbal and written skills
- Energetic, enthusiastic and motivational
- Strong team player
- Proficient in appropriate computer skills and office equipment
- Ability to lift 25 lbs.
- Availability to work nights, weekends and holidays
- Availability to stand for long periods of time
- This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
- The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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Pickleball Instructor
The Skaneateles Community Center, is seeking a Pickleball Instructor. The Pickleball Instructor is responsible for teaching the game of Pickleball to members of the facility. They provide lessons and offer advice and tips to players at all levels, from beginners to those at advanced stages. Along with teaching the game, Pickleball pros are responsible for coordinating Tournaments & Leagues.
Responsibilities:
- Reports any incidents or accidents to the Programming Director and or General Manager.
- Assists in developing monthly client reports.
- Submits all paperwork and financial reporting, if applicable, in accordance with the Skaneateles Community Center / Arch Amenities Group policy.
- Assists and reports to the Facility Director needed Pickleball equipment maintenance, routine preventative maintenance, and repair.
- Helps maintain a monthly inventory of Pickleball supplies and equipment.
- Understands the use and benefits of SCC services, products, programs, and activities by participating in regularly scheduled staff meetings and training workshops.
- Provides excellent customer service and helps monitor guest feedback using comment cards, online surveys, and other customer care techniques. Follows up on guest requests and comments about Pickleball Programming.
- Helps ensure facility is accessed only by actual members and/or guests, and that it is safe and secure at all times. Helps uphold day pass rule policy, and assists the Front desk with the collection of all guest fees.
- Have a deep knowledge of the intricacies of the game.
- Maintains the cleanliness of the courts and surrounding areas by preparing the Gymnasium before games and client training sessions.
- Follows the court reservation system to ensure a smooth and even flow of traffic on and off courts.
- Offers all instructional services including private and semi private lessons, small groups, clinics, team coaching, and tactics and strategy.
- Assists in the coordination of all competitive events including special tournaments.
- Implements programs for adults and juniors.
- Submits all lesson and /or sales forms to the Programming Director.
- Attends staff and facility meetings as needed.
- Promotes the facility and its amenities to potential members when applicable.
- Maintains and relays crucial Pickleball Marketing information to the Marketing Manager.
- Other duties as assigned
Qualifications:
- Comparable work experience
- Previous Pickleball Pro experience preferred
- Must be knowledgeable about Pickleball skills, strategies, and game theory.
- Able to demonstrate a variety of Pickleball skills and techniques.
- Teaching certifications from USTA or USPTA
- Strong team player
- Excellent customer service skills and strong work ethic
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Energetic, enthusiastic and motivational
- Professional manner, discretion, and appearance
- Excellent verbal and written skills
- Proficient in appropriate computer skills and office equipment
- Ability to stand for long periods
- Awareness of proper body mechanics to prevent injury
- This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
- The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
- Ability to lift 25 lbs.
- Normal work hours: Varied to include nights, weekends, and holidays
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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Housekeeper
Responsibilities:
- Provide superior service experience for members and guests
- Follow schedule/checklist as closely as possible, but stays flexible to variances
- Record the times that tasks are completed
- Clean, dust, and mop entire facility, including exercise equipment
- Manage laundry facilities, includes washing, drying, and folding towels
- Take ownership of areas of responsibility, including clean-up and maintenance of equipment
- Attend department meetings as scheduled
- Other duties as assigned
Qualifications:
- Creative and inventive in developing ways to make job more efficient
- Must be able to work independently
- Must get to know and understand the proper use of chemicals and cleaning materials
- Must be punctual, thorough and have a great work ethic
- Experience in cleaning is required, health club preferred
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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Skating Instructor
Skaneateles Community Center
Instruct students in the basics of the skating class lessons and requirements, while maintaining discipline and safety at all times. • Leave facility in the condition it was found in upon arrival. • Serve as an example to all by exhibiting professional behavior at all times – including working together as a cohesive team with other instructors, sharing and assisting with positive teaching methods and instilling a welcoming environment to students at all experience levels. • Promote and encourage student participation in classes, shows, competitions, tournaments, teams, and other special events.
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